Prior to COVID-19 it became obvious that banks were trying to channel more and more customers online. Despite personally believing that nothing beats a face to face conversation and telephone call throughout my career there is no doubt that having ‘human’ contact to manage finances is becoming rarer and rarer.

Most bank accounts, credit cards and even loan accounts will allow for online access. In most cases easy to use apps are available on smartphones. Often once set up a simple ‘tap’ can give you a brief view of your finances and allow you to make payments.

For those clients who prefer we are able to conduct ‘Zoom’ reviews to financially review investments, pensions, insurances and mortgages.

Most investments now come with an online ‘log-on’ or an ‘app’ so clients are able to see where their money is 24hrs a day. The excuse of clients being in the dark over how their money is being managed is no longer valid.

For people reading this who feel uncomfortable using technology we are also able to offer advice in our socially distanced premises at our office. We have clients who do not have a computer or email of which we still send letters and written statements. Like most businesses it is important to respect that everyone needs a service tailored to them.